Thank you for shopping at Valentino Luxe. We are committed to providing you with high-quality pieces and exceptional service. If for any reason you are not completely satisfied with your purchase, we’re here to help.
1. Return Window
You may return eligible items within 7 business days of receiving your order.
To qualify for a return:
• Items must be unworn, unused, and in original packaging.
• All tags must be intact.
2. Refund Method
Approved returns will be refunded to your original method of payment.
We do not offer refunds as store credit.
Return Instructions
To initiate a return, follow these steps:
1. Email us at valentinoluxe2@gmail.com to start the return process.
2. Repack your item(s) securely in the original packaging.
3. Ship to the following address: 400 peigler st nw concord NC 28027
We recommend using a trackable shipping service.
• Return shipping costs are the responsibility of the customer, unless the return is due to an error on our end.
Non-Returnable Items
Due to hygiene and safety, the following items are non-returnable:
• Worn or unsealed earrings
• Custom-made or personalized jewelry
• Items marked Final Sale
6. Contact Us
If you have any questions, feel free to reach out:
